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MANAGED SERVICES
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(800) 238-1230
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Transitioning your IT to HighPoint Solutions lets you focus on your business’ core competencies while feeling confident that the day-to-day tasks of running your organization are in trusted hands. Our managed services program increases productivity, strengthens the reliability of IT infrastructure, and protects your vital data. You can be confident that in working with HighPoint, you get a partner that takes regulations and compliance seriously. Our managed services team has successfully completed an annual SAS 70 Type I audit by an independent accounting firm. Your organization will also reap savings by providing external auditors with evidence that the processes we perform on your behalf are sound and properly controlled. We offer varying levels of expertise to meet your needs, including a dedicated management team, senior resources with field experience, and junior resources trained by our solution experts. We continually cross-train our professionals to ensure our resources remain on the cutting edge of best practices in IT management. We offer a variety of managed services on fixed price yearly or multi-year commitments with SLA-based contracts. Our solutions include:
- Application Support
- Business Process Outsourcing, including Helpdesk and QA/Testing
- Hosting & Network Services
- Remote Database Administration
Our existing facilities provide 20,000 sq. ft. of space dedicated to managed services:
- Accommodation for up to 230 resources
- Class A facilities
- SAS70, SOX, JSOX, PCI-compliant data center and staff
- Co-location services
- Full redundancy with backup capabilities
When you partner with HighPoint, you will receive the same benefits that our current clients have been experiencing for ten years:
- SLAs driven by business and operational objectives that are easy to monitor and report on
- Consistent adherence to quality standards to ensure that the performance, reputation, and costs of the engagement meet expectations
- Strong management team that communicates with and obtains support from all stakeholders, balances their interests, and verifies that the engagement meets their goals
- Diverse team of professionals with years of industry experience and an understanding of business processes
- Robust governance framework overseeing the relationship
- Peace of mind from our proactive network monitoring
- Single point of contact for all network problems
- One supplier, not multiple vendors
- Predictable costs from fixed price contracts and network management
- Established management and reporting system
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