HighPoint Solutions defines, designs, develops, and deploys Standard and customized SFA applications that meet company-specific business and technical requirements and maximize user satisfaction.

The Sales Force Automation (SFA) Solution includes:

• Strategy
• Implementation
• Closed Loop Promotion
• Training
• Help Desk
• Hosting and Application Management

Our SFA Strategy solution is used to assist our clients in developing an overall SFA strategy and a 3-year roadmap by evaluating the company's sales strategies, processes, business requirements, technical environment, and information management architecture, including:

• As-Is of Current Solution (Process, Data, Technology, and Change Management)
• Interview of Stakeholders (Retails, Specialty, Managed Care, Medical Science Liaison)
• End-user Survey
• Functional and Technical Requirement Gathering and Gap Analysis
• Sales Force Efficiency Analysis with Recommendation and Roadmap

Our SFA service is used to assist companies in designing, developing, and implementing end-to-end SFA solutions developed from a standard packages such as Siebel, SAP, and customer packages.

HighPoint Solutions' SFA services includes:

• Professional, Account, and Affiliation
• Routing, Scheduling, Objective and Targeting
• Call History, Pre-call, and Call Planning
• Quotes and Bid Management
• Detailing, Samples & Accountability, Notes, Literature
• Signature Capture, Handheld and Tablet
• Time-off, Reporting
• Siebel, SAP, Custom

Closed Loop Promotion services helps companies in designing, developing, and implementing Closed Loop Marketing strategies and applications for Sales and Marketing organizations, including:

• Define and Implement Closed Loop Marketing Strategy
• Implementing Proscape Software
• Provides CLP analytics to further refine messaging & targeting
• Integrate Marketing across all business processes
• Increase Brand-Planning effectiveness
• Leverage non-traditional channels to complement the Sales channel

HighPoint Solutions assists companies in planning and coordinating training their field sales users, as well as developing and delivering distance and instructor lead training, including::

• Training Strategy and Planning
• Documentation (User Guide, Tips and Tricks, etc.)
• Train the Trainer Delivery
• Conducting remote and on-site Training Classes

HighPoint Solutions offers a fully-customizable SFA Help Desk support environment, which is complemented by our Asset Management and Hardware Services offering. The Help Desk service includes:

• Field and Office Users (All Time Zones)
• Hardware Support and Asset Management
• Break Fix Management

Through state-of-the-art hosting facilities and our network engineer support staff, HighPoint Solutions ensures the security and availability of your data. HighPoint Solutions provides hosting support to various platforms such as SAP, Oracle, PeopleSoft, Siebel, and additional platforms.